Frequently Asked Questions

We answer the questions we receive most often

Frequently Asked Questions – Employers

How do you verify the staff's experience and references?

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We carry out a thorough verification process that includes:

  • Checking at least two previous employment references
  • In-depth personal interviews
  • Verification of work and academic documentation
  • Updated criminal record certificates
  • Evaluation of job-specific skills
  • Basic medical check when required

What legal documentation must Filipino staff have?

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All our staff hold fully legal documentation:

  • NIE (Foreigner Identification Number) – valid
  • Work permit – authorization to work in Spain
  • Social Security registration – medical and employment coverage
  • Criminal record certificates – Spain and the Philippines
  • Valid passport – identification document
  • Municipal registration – local census record

Do you offer a trial period? How does it work?

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Yes, all our services include a standard trial period:

  • Duration: 15 calendar days for care services
  • Extension: Up to 30 days for special cases
  • Conditions: Either party may end the contract without penalties
  • Replacement: We search for an immediate replacement if needed
  • Follow-up: Regular contact throughout the trial

What are the fees and payment methods?

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Our fees are transparent and competitive:

Placement Fees 2025:

  • Live-in domestic worker: €450
  • Live-out domestic worker: €350
  • Live-in elderly caregiver: €550
  • Live-out elderly caregiver: €450
  • Specialized staff (kitchen): €650

Payment Methods:

  • 50% when the selection is confirmed
  • 50% at the end of the trial period
  • Bank transfer or cash

What guarantee do you offer if I'm not satisfied?

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We offer strong guarantees for your peace of mind:

  • Free replacement during the first 3 months
  • Included mediation to resolve conflicts
  • Legal advice on rights and obligations
  • 24/7 support for emergencies
  • Partial refund in exceptional cases

How long does the selection process take?

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Timelines depend on how specific your requirements are:

  • General domestic worker: 3–7 days
  • Experienced caregiver: 7–14 days
  • Specialized staff: 14–21 days
  • Highly specific profiles: Up to 30 days

We keep you informed throughout the entire process.

Frequently Asked Questions – Workers

How can I register with your agency?

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The registration process is simple and free:

  1. Online form: Complete your registration on our website
  2. Personal interview: Appointment at our offices (Madrid or video call)
  3. Documentation: Submit all required documents
  4. Verification: We check references and background
  5. Database: Inclusion in our candidate system

Is registration and job search free of charge?

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Yes, all our services for workers are completely free:

  • Registration in our database
  • Active job search
  • Presentation to employers
  • Labour and legal advice
  • Mediation in case of conflicts
  • Support throughout the adaptation period

What salaries can I expect in Spain?

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Salaries vary depending on the job type and modality:

Indicative Gross Salaries 2025:

  • Live-in domestic worker: €1,200–€1,400/month
  • Live-out domestic worker: €8–€12/hour
  • Live-in elderly caregiver: €1,300–€1,600/month
  • Live-out elderly caregiver: €10–€15/hour
  • Specialized cook: €1,500–€1,800/month

Plus: extra payments (June and December), paid holidays, Social Security

What labour rights do I have in Spain?

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As a worker in Spain, you have the same rights as any Spanish citizen:

  • Written contract with clear conditions
  • Minimum wage according to the domestic work agreement
  • Extra payments in June and December
  • 30 days of paid holidays per year
  • Weekly rest of 36 continuous hours
  • Social Security and free medical care
  • Protection against unfair dismissal
  • Right to union representation

Do you help with legal paperwork and procedures?

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Yes, we provide full assistance with legal matters:

  • Renewal of NIE and work permits
  • Social Security registration and status updates
  • Employment contracts and review of conditions
  • Municipal registration and change of address
  • Tax advice and income tax return
  • Labour mediation and conflict resolution

Do you offer training or specialization courses?

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Yes, we organise regular courses to boost your employability:

  • Spanish for work: Sector-specific vocabulary
  • First aid: Official certification for caregivers
  • Elderly care: Specialized geriatric techniques
  • Spanish cuisine: Traditional dishes and basic techniques
  • Professional cleaning: Effective products and methods
  • Labour rights: Know your rights and obligations

General Questions

Where are your offices located?

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We are present in Spain's main cities:

  • Madrid (Head Office): Calle Mayor 45, 3º A – 28013 Madrid
  • Barcelona: Via Laietana 22, 2º B – 08003 Barcelona
  • Valencia: Calle Colón 18, 1º – 46004 Valencia
  • Seville: We assist via video call and on-site visits

We also offer video-call support anywhere in Spain.

What are your customer service hours?

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Our schedule adapts to your needs:

  • Office (Mon–Fri): 9:00 a.m. – 6:00 p.m.
  • Saturdays: 10:00 a.m. – 2:00 p.m. (by appointment only)
  • Emergencies: 24/7 for active clients
  • Video calls: Mon–Fri 8:00 a.m. – 8:00 p.m.
  • WhatsApp: Response within 2–4 hours

Do you work with nationalities other than Filipinos?

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We specialize in Filipino staff for several reasons:

  • Caring culture: Family tradition in elderly care
  • Specialized training: Many hold nursing or care studies
  • English language: Facilitates international communication
  • Job stability: They seek long-term employment relationships
  • Proven experience: Over 10 years specialising in this profile

Can't find the answer you're looking for?

Our team is ready to help you with any specific question.